Shipping Policy
Thank you for shopping with Nero Fragrance.
Processing Times
Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
UK Shipping
Standard UK Delivery: 2–5 business days
Delivery times are estimates and may vary during busy periods.
Order Tracking
Where available, tracking information will be provided via email once your order has been dispatched.
Shipping Delays
While we aim to deliver all orders promptly, delivery delays may occasionally occur due to courier services, weather conditions, or other circumstances beyond our control.
Incorrect Addresses
Please ensure all shipping details are correct before placing your order.
Nero Fragrance cannot be responsible for delays or losses caused by incorrect delivery information supplied by the customer.
Lost Parcels
If you believe your parcel has been lost, please contact us and we will work with the courier to investigate the shipment.