Question 1

How long does a Nero Fragrance scent last?

Accepted Answer

Our fragrances are designed with high-quality ingredients and excellent longevity. Most scents last 6–10 hours on the skin, with some notes lingering even longer on clothing.

Question 2

How should I store my fragrance?

Accepted Answer

Store your bottle in a cool, dry place away from direct sunlight and extreme temperature changes. Avoid bathrooms with high humidity, as moisture can degrade the scent over time.

Question 3

Are your fragrances alcohol-based?

Accepted Answer

Yes, our fragrances use a premium perfumer's alcohol base which helps the scent project and last. The alcohol content is within industry standard for eau de parfum concentrations.

Question 4

Can I layer Nero Fragrance scents?

Accepted Answer

Absolutely. Our collection is designed so notes complement one another. Start with the lighter scent and layer the richer one on top for a unique, personal blend.

Question 5

What size are your samples?

Accepted Answer

Our samples are 5ml spray vials — enough for multiple wears to properly experience how a scent develops on your skin.

Question 6

Can I return an opened sample?

Accepted Answer

5ml sample purchases are non-refundable once opened. We encourage customers to try our sample sizes before purchasing a full-size bottle.

Question 7

Do you offer sample sets or bundles?

Accepted Answer

Yes, we periodically release curated sample sets. Sign up to our mailing list to be notified when new sample collections are available.

Question 8

How do I choose the right scent?

Accepted Answer

Start with our sample range to test how each fragrance wears on your skin. Skin chemistry affects scent development, so what smells divine in the bottle may differ once applied.

Question 9

How long does UK delivery take?

Accepted Answer

Standard UK delivery takes 2–5 business days after processing. Orders are typically processed within 1–2 business days.

Question 10

Will I receive a tracking number?

Accepted Answer

Where available, tracking information will be provided via email once your order has been dispatched.

Question 11

Do you ship on weekends?

Accepted Answer

Orders placed on weekends or public holidays will be processed on the next business day. Our courier partners do not collect or deliver on weekends.

Question 12

What if my parcel is lost?

Accepted Answer

If you believe your parcel has been lost, please contact us and we will work with the courier to investigate the shipment.

Question 13

Can I return an unopened product?

Accepted Answer

We accept returns of unopened and unused products within 14 days of delivery. The product must be in its original packaging and in a resalable condition.

Question 14

What if my order arrives damaged?

Accepted Answer

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photographs of the issue. We will arrange a replacement, exchange, or refund.

Question 15

How long do refunds take?

Accepted Answer

Approved refunds will be processed to your original payment method within 5–10 working days after we receive and inspect your return.

Question 16

Who pays for return shipping?

Accepted Answer

Customers are responsible for return shipping costs unless the item is faulty or incorrect. In those cases, we will cover the return postage.

Frequently Asked Questions

Fragrance

Samples

Shipping

Returns