Frequently Asked Questions

Find answers to common questions about our fragrances, samples, shipping, and returns.

Fragrance

How long does a Nero Fragrance last?

Our fragrances are designed with high-quality ingredients and excellent longevity. Most scents last 6–10 hours on the skin, with some notes lingering even longer on clothing.

How should I store my fragrance?

Store your bottle in a cool, dry place away from direct sunlight and extreme temperature changes. Avoid bathrooms with high humidity, as moisture can degrade the scent over time.

Are your fragrance alcohol-based?

Yes, our fragrances use a premium perfumer's alcohol base which helps the scent project and last. The alcohol content is within industry standard for eau de parfum concentrations.

Samples

What size are your samples?

Our samples are 5ml spray vials, enough for multiple wears to properly experience how a scent develops on your skin.

How do I choose the right sample?

Start with our sample range to test how each fragrance wears on your skin. Skin chemistry affects scent development, so what smells divine in the bottle may differ once applied.

Do you offer sets or bundles?

Yes, we periodically release curated sample sets. Sign up to our mailing list to be notified when new sample collections are available.

 

Shipping

How long does UK delivery take?

Standard UK delivery takes 2–5 business days after processing. Orders are typically processed within 1–2 business days.

Will I receive a tracking number?

Where available, tracking information will be provided via email once your order has been dispatched.

Do you ship on weekends?

Orders placed on weekends or public holidays will be processed on the next business day. Our courier partners do not collect or deliver on weekends.

 

Returns

Can I return an unopened product?

 We accept returns of unopened and unused products within 14 days of delivery. The product must be in its original packaging and in a resalable condition.

What if my order arrives damaged?

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photographs of the issue. We will arrange a replacement, exchange, or refund.

How long do refunds take?

Approved refunds will be processed to your original payment method within 5–10 working days after we receive and inspect your return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is faulty or incorrect. In those cases, we will cover the return postage.